About us
Melissa Lamb
Mortgage broker
0403 245 128
0403 245 128
Alchemy of Finance's vision is to be a trusted mortgage broker, ensuring every client experiences peace of mind and confidence on their financial journey towards achieving their goals. Our commitment to tailored advice and exceptional service defines industry excellence.
Our director, Melissa Lamb, has a background spanning 28 years in the financial services industry and has completed a Diploma of Finance and Mortgage Broking. Her journey began in the corporate world and has evolved to working more closely with clients, offering assistance in realising their aspirations—whether it be securing their first home, an investment property, or acquiring assets to foster business growth.
Her strengths lie in service excellence, determination, compassion, effective communication, goal-setting, strong work ethic and the art of imparting knowledge. We believe these attributes position us to be the best support for you, ensuring the delivery of tailored finance advice for your unique journey. We are excited for the opportunity to collaborate with clients as their dedicated finance partner, navigating the intricacies of both good and bad debt. Recognising that financial journeys are ongoing processes rather than one-time transactions, we are honoured to embark on this journey with clients, providing the best advice and services to help them achieve their goals.
Melissa is a Gold Coast native who loves the ocean, sunset and sunrise beach walks with her partner Travis and Golden Retriever, Hank. Beyond the coastline, she enjoys traveling and exploring new destinations, finding tranquillity in yoga, creating culinary delights in the kitchen, and indulging in the simple pleasure of reading a book.
Our director, Melissa Lamb, has a background spanning 28 years in the financial services industry and has completed a Diploma of Finance and Mortgage Broking. Her journey began in the corporate world and has evolved to working more closely with clients, offering assistance in realising their aspirations—whether it be securing their first home, an investment property, or acquiring assets to foster business growth.
Her strengths lie in service excellence, determination, compassion, effective communication, goal-setting, strong work ethic and the art of imparting knowledge. We believe these attributes position us to be the best support for you, ensuring the delivery of tailored finance advice for your unique journey. We are excited for the opportunity to collaborate with clients as their dedicated finance partner, navigating the intricacies of both good and bad debt. Recognising that financial journeys are ongoing processes rather than one-time transactions, we are honoured to embark on this journey with clients, providing the best advice and services to help them achieve their goals.
Melissa is a Gold Coast native who loves the ocean, sunset and sunrise beach walks with her partner Travis and Golden Retriever, Hank. Beyond the coastline, she enjoys traveling and exploring new destinations, finding tranquillity in yoga, creating culinary delights in the kitchen, and indulging in the simple pleasure of reading a book.
Our commitment to you
Integrity
At the foundation of our integrity, we cultivate a client-centric culture characterised by transparency and trust. We uphold open and honest communication through transparency, act as trusted advisers by raising the bar of professionalism within the industry and safeguard your confidentiality and privacy.
Honesty is our guide, always keeping your best interests at the heart of every decision, ensuring that we do what's right for you.
At the foundation of our integrity, we cultivate a client-centric culture characterised by transparency and trust. We uphold open and honest communication through transparency, act as trusted advisers by raising the bar of professionalism within the industry and safeguard your confidentiality and privacy.
Honesty is our guide, always keeping your best interests at the heart of every decision, ensuring that we do what's right for you.
Service in excellence
We place our clients at the centre of everything we do, striving to exceed their expectations and deliver an exceptional client experience.
Going the extra mile is not just a commitment but a daily practice, as we consistently endeavour to make a positive difference in the lives of our clients through personalised service and memorable interactions throughout the entire process.
We place our clients at the centre of everything we do, striving to exceed their expectations and deliver an exceptional client experience.
Going the extra mile is not just a commitment but a daily practice, as we consistently endeavour to make a positive difference in the lives of our clients through personalised service and memorable interactions throughout the entire process.
Accountability
Embracing the core value of Accountability, we commit to reliability by consistently delivering on promises and commitments.
Our dedication to Continuous Improvement is reflected in our proactive approach to seeking feedback, focusing on detail, and delivering quality services, ensuring that we stay relevant and continually evolve to meet the evolving needs of our clients.
Embracing the core value of Accountability, we commit to reliability by consistently delivering on promises and commitments.
Our dedication to Continuous Improvement is reflected in our proactive approach to seeking feedback, focusing on detail, and delivering quality services, ensuring that we stay relevant and continually evolve to meet the evolving needs of our clients.
Commitment to clients
Our commitment to clients is not just a promise but a fundamental value that shapes every interaction and empower you with the knowledge and support necessary to make confident mortgage decisions. This, coupled with our unwavering responsiveness, ensures that we are readily available to address your enquiries and concerns, creating a seamless and stress-free experience for you.
A commitment of embracing a culture of perpetual learning and professional development, we refine our expertise to ensure our clients receive the highest quality advice and finance solutions.
Our commitment to clients is not just a promise but a fundamental value that shapes every interaction and empower you with the knowledge and support necessary to make confident mortgage decisions. This, coupled with our unwavering responsiveness, ensures that we are readily available to address your enquiries and concerns, creating a seamless and stress-free experience for you.
A commitment of embracing a culture of perpetual learning and professional development, we refine our expertise to ensure our clients receive the highest quality advice and finance solutions.
Simplicity
Simplicity is at the heart of our service, where we believe in clear, open and efficient interactions, ensuring you're informed every step of the way. We are dedicated to guiding and educating you throughout every step of your finance journey.
Embracing a streamlined process, our focus is on making the finance experience as simple and efficient as possible, meeting deadlines, establishing expectations early, and sticking by them. Our goal is to ensure a smooth and stress-free journey, never leaving our clients in the dark or making important decisions without consulting them first.
Simplicity is at the heart of our service, where we believe in clear, open and efficient interactions, ensuring you're informed every step of the way. We are dedicated to guiding and educating you throughout every step of your finance journey.
Embracing a streamlined process, our focus is on making the finance experience as simple and efficient as possible, meeting deadlines, establishing expectations early, and sticking by them. Our goal is to ensure a smooth and stress-free journey, never leaving our clients in the dark or making important decisions without consulting them first.
Alchemy of Finance
|
Our logo, where the alchemy symbols for gold and earth intertwine, symbolises our core focus on being your dedicated finance partner. It serves as a visual representation of transforming the ordinary into the extraordinary. Here, geometry meets stability – a testament to the meticulous and professional service you'll experience. Each shape signifies precision, reflecting the unwavering support and guidance in your financial journey. Embrace the warmth of the Gold Coast in our logo's earthy red hues, reflecting the essence of our service: warm, friendly, and distinctly personal. We place our clients at the centre of everything we do, striving to exceed their expectations and deliver an exceptional client experience.
|
Member of Finance Brokers Association of Australia
Providing support, advocacy, education and representation for Australian finance and mortgage brokers.
|
Member of Australian Financial Complaints Authority
AFCA provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints.
|
